| Topic | Time | |
|---|---|---|
| Intro: Hiring an IT Company | 1:47 | |
| #1: Support Team Size | 2:01 | |
| #2: Package | 1:25 | |
| #3: Service Level Agreement | 1:34 | |
| #4: Geek Speak | 2:19 | |
| #5: Proactive Maintenance | 1:43 | |
| #6: Billing | 1:46 | |
| #7: Insurance | 2:06 | |
| #8: Guarantee | 2:01 | |
| #9: Monitoring 24/7/365 | 2:06 | |
| #10: Reporting | 1:31 | |
| #11: Multiple Techs | 1:28 | |
| #12: Network Documentation | 1:23 | |
| #13: Managed Services | 1:29 | |
| #14: Backup Before Projects | 1:11 | |
| #15: Off-site Backup | 2:23 | |
| #16: Business Continuity | 2:56 | |
| #17: Technical Expertise | 1:54 | |
| #18: Compliance & Security | 1:57 | |
| #19: Professionalism | 1:28 | |
| #20: Business Applications | 1:33 | |
| #21: Finger-pointing | 2:10 |
Level: Beginner
