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“Absolutely, We Have Seen An Increase In Employee Productivity As Employees Are No Longer Trying To Figure Out Computer Issues. Instead, They Can Be Productive At The Job We Hired Them To Do.”
Josh South,
South’s Outpost
“I was introduced to BIS through our accountant, Tommy Benson. He and I were talking one day. He mentioned the service and how seamless it was in that BIS would fix a problem before there was one. Staff with no actual training were supporting our computer network. It was a very inefficient process that at times would take days to solve issues. Or worse, we would just give up, go out and spend capital on new hardware that probably wasn’t necessary. My initial consultation with BIS made me realize that in the long run less downtime and not pulling staff to work on computers was a profit generator. On Thanksgiving night in 2021, we were at the store getting things ready and had a vital computer crash that would have halted our operations the next day as Black Friday is a big day for us in the retail business. BIS had a tech out the next morning installing a new computer and getting our system up. We lost about an hour of sales, but it could have been much worse! Absolutely, we have seen an increase in employee productivity as employees are no longer trying to figure out computer issues. Instead, they can be productive at the job we hired them to do. Thank you BIS for partnering with our business!”
“We Went From $100,000 to $20,000 Annual Cost For Monitoring“
Laura Sisco,
Marspec Technical Products
“I was in need of a new company to manage our IT. In my search, I saw BIS had great reviews. We were using a company that had charged us $100,000 in one year just to manage our system, so we needed a change. They had also allowed our server to crash twice within three months requiring us to purchase two new servers. I looked at several company. But once I met with Phillip, I knew BIS was the one we needed. If there are any issues, BIS logs into our computer and can make the corrections quickly without much down time. Yes, I have seen a reduction in costs. We went from $100,000 to $20,000 annual cost for monitoring. We have seen an increase in employee productivity in that we don’t have down time like we used to.”
“I Don’t Have To Worry About It Myself”
Damian Bell,
RockBridge Wealth Management
“We have known Phillip Long for many years. We realized we needed professional help to manage our systems and to make sure our data was protected. Our relationship with Phillip is why we chose BIS over some of the other companies. It has helped me personally since I don’t have to worry about it myself.”
“We Chose BIS So We Could Have Worry-Free IT Support”
Mike & Suzy Sledge,
Coastal Industrial Supply
“We chose BIS so we could have worry-free IT support. BIS has helped our company by answering all of our questions and concerns in a timely friendly matter.”
“They Understood We Were Not In The Tech Business”
Todd Thomas,
Thomas, Harrison & Associates Insurance Agency Inc.
“We chose BIS because we had talked with other businesses that used their service. They understood that we were not in the tech business. The knowledge and service we have from BIS is the main thing others mentioned and it is true to this day.”
SeeCoast Manufacturing Company, Inc.
“The Technicians Are Always Kind and Never Impatient”
Marie Saunders,
SeeCoast Manufacturing Company, Inc.
“We learned of BIS through your outstanding reputation for great customer service and IT knowledge. We were in need of an IT service that would take care of our needs quickly and efficiently.
We have indeed experienced great customer service from BIS. Any problem we have is attended to and solved quickly. BIS always stays in touch with us throughout the process updating us on their problem solving progress and what to expect. The technicians are always kind and never impatient. It takes a lot of stress out of the work day knowing we can call BIS any time there is an IT issue. This also saves us a lot of time not having to do any IT work ourselves.”
Parkway Equipment
“We Just Call BIS And They Get It Done”
Malinda Kichler,
Parkway Equipment
“We had been using BIS for IT, but we had not been on a monthly plan. But now, it takes so much less of my time. We just call BIS and they get it done if we have an issue.”
C. Thornton Inc
“BIS Is Always There. They Call and Monitor Our Situations”
Chylane Gregory,
C. Thornton Inc
“BIS brings to the table security. We do a lot of computer work in our day-to-day transactions. Knowing that at the end of the day we are secure in our operations and we have no trouble getting in touch with someone with troubleshooting. BIS is always there. They call and monitor our situations. At the end of the day, we just feel like our technology is a huge part of what we do. You’re there to support us and make sure our day goes as planned.”
“When We Call, They’re Johnny-On-The-Spot And They Knock It Out Quick”
Bennet Hinyub,
Quality Filters
“Prior to BIS, we had an IT manager that would handle all of our IT solutions internally. When he moved on, he found BIS through another resource. It’s been very beneficial to have BIS with us. Our ERP system and some of the things we do internally are a little challenging. BIS has always been on top of marking out the networks, so we know how all of our data processes. The technicians, I can’t say anything better about them. When we call, they’re Johnny-on-the-spot and they knock it out quick.”
“The Service Is Super-Fast Which Is Very Important In Our Industry”
Emily McNeil
Sheppard Services
“We were in need of a higher level of service than we were experiencing from our old service provider. We weren’t getting responses or answers. We wanted to use someone local. We felt like BIS could support us now and also in the future as we hopefully expand to other locations. Whenever we have an issue, we put in a ticket and within usually 30 minutes we have a response. We always hear back immediately which is amazing. Typically, it’s always resolved within 24 hours, if not sooner. The service time is super-fast which is very important in our industry.”
“Time Is Money For Us, And It Makes A Big Difference”
Steve Dukes
Baldwin Heating & Air
“We have a computer software program here and it’s very difficult to run. We’ve had a few issues with it over time and we’ve had some great help from BIS. They’ve really helped us along the way to make it easier for us. Within inside of an hour, we usually have a resolution. Time is money for us, and it makes a big difference.”
“I Appreciate That When We Call, Someone Is Easily Available And Comes And Takes Care Of Our Problem Almost Immediately!”
Dr. Ashley Ott
Robertsdale
Eye Care
“IT was a big source of frustration for the previous location I worked, and so far that has not been the case. I am so thankful because I am NOT tech-savvy…and I appreciate that when we call, someone is easily available and comes and takes care of our problem almost immediately.”
“Your services have morphed over the years and given us more and more support. I think the biggest thing over the last several years has been the ability for me not to have to get involved in day-to-day IT things. My staff knows to call your people. They can handle the situation and I never get involved. When we worry about a storm coming in or a cyber-attack, I know that if something happens we have a backup and BIS has put in all of these systems that really help us to know if something happens we can get right back up and running with almost all of our data. We’re not down long and we’re good to go.” – Derek Thomas, Thomas Roofing
“We were having computer issues and problems. Our in-house staff was not addressing our needs. We had some security issues we were concerned about. So, through another partnership with Mississippi Power, their IT person helped us go out for bids and helped us choose BIS. And probably a lot of what we can attribute to our successful partnership with you is because of our IT administrator, Hope. She keeps on top of everything and she has a really good working relationship with the staff at BIS.” – Diann Payne, Jackson County Civic Action Committee, a BIS Managed IT Support Client
“It always means a lot to me to work local if we can. I came across BIS through Google search actually and interviewed Phillip, one of the owners. We met, talked and discussed everything. We really hit it off and started building the partnership from there. Our people are located all across the country and they work from home. This is our home office [Daphne], but to be able to have access to people that can help us when issues arise and also when we equip a new hire, we’re able to get a computer, get a fax machine, whatever we need. BIS really helps us expedite that process.” – Ryan Shirley, a BIS Managed IT Support Client
“I studied computer science while I was in college. So, I have a pretty good understanding of what happens in the Internet and the dark web and how at-risk our clients could be without the adequate protections. So, I wanted to partner with someone that I felt like had the resources to really protect our clients and protect us from the potential for breach. I really appreciate BIS and the resources that they provide us. It provides me a ton of peace of mind and I appreciate the opportunity to work with you guys.” – Scott McLeod
“My employees know when they hit the door that everything is going to be working for them. With y’alls monitoring, I know before I leave the house if something’s down. I know how to reroute people if that happens. So, it has really helped how we do our business. I am very stress-free with our technology. That’s something I’ve turned over to BIS and it’s something I don’t have to worry about.” – Carmen Rockstall, a BIS managed IT support client
“BIS is only a phone call away and a true blessing. It’s freed up my time so I can focus on my business. Not to mention, we’ve saved 40-50 hours per month on inside labor since we no longer have to figure out the problem and learn how to fix it. Financial monthly output and soft costs like downtime have decreased thanks to BIS. When you’ve found the right IT company, it just works. Now, we can focus on repairing vehicles instead of our computer system.” – Chad Chupek, Owner, a BIS Managed IT Support Client
“It’s true, you get what you pay for. We used another company before we contracted with Business Information Solutions and we were NOT treated with any sense of urgency nor did the company bother to get to know us. With BIS, we know they actually appreciate our business. I don’t know where we would be if Business Information Solutions was not monitoring our system or us. Since going with them, we’ve had NO CRASHES.”
“Before Business Information Solutions, our server was being managed by two different individuals at a much cheaper rate. We thought our information was being backed up on a daily basis and it actually was not. When our server crashed, we lost years of documents. We spent many man-hours recreating documents and researching information that had previously been readily available. To us, this was more expensive than overall billing for the service Business Information Solutions provides. With the IT services that Business Information Solutions provides, we no longer have to worry about being ‘down’ for hours or days with issues. Calls and work orders are responded to very quickly and efficiently.”
Business Information Solutions Helps Busy Co-Owner of Established Insurance Broker Company Focus on Bringing in More Revenue
“Cheaper is not always better! In most cases, it’s actually worse! You can go use another IT company and probably pay less an hour for tech support, but you won’t get the support in as timely a manner as you do with Business Information Solutions. And, you won’t get 24 hour monitoring. With 24 monitoring, you get a heads up on potential problems and it allows you to correct the problems before your system goes down. With the 24 hour sentinel monitoring, I can sit back and wait on Business Information Solutions to tell me if something needs to be upgraded or if a backup fails. I’m no longer constantly checking for errors and problems on our network and servers. Instead, it frees up my time to spend doing what I need to do in my day to day business activities!”
Robertsdale Dental Office Sees Decrease in Downtime and Computer Errors Thanks to Business Information Solutions
Disclaimer: “No representation is made that the quality of the legal services to be performed is greater than the quality of legal services performed by other lawyers.”
Jim Owen, owner of Gulf Shores Title Co., Inc., has been a longtime managed IT support client of Business Information Solutions. Before BIS took over managing his network, Jim was constantly having issues with his technology. There would be long periods of downtime that affected his employees’ productivity.
Featured BIS Partners
