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Our Managed IT Support Plans

Sentinel Remote Care Sentinel Complete Care Sentinel Total Care
Guaranteed Response Time for Critical Issues 2 hours 1 hour 30 minutes
Antivirus Management Included Included Included
Desktop & Network Web Filtering Included Included Included
Managed Enterprise Firewall Support Included Included Included
Advanced Threat Protection Email Filtering with Encryption Included Included Included
Mobile Device Management with Encryption $ $ Included
Patch Management and Maintenance Included Included Included
Remote Help Desk Support Included (M-F 7-6) Included (M-F 7-6) Included (24/7/365)
Onsite Support $ Included (M-F 7-6) Included (24/7/365)
Project Labor $ $ Included
Cloud Disaster Recovery Backup Included Included Included
Business Continuity Solution $ $ Included
SIEM Management with SOC $ $ Included
Cybersecurity Training, Dark Web Scanning & Compliance Documentation Included Included Included
vCIO & Technology Business Review Included Included Included
Vendor Management Included Included Included

BIS Sentinel Remote Care | Managed IT Support

Time spent trying to figure out IT problems can be a huge drain on your staff and a financial burden on your business. Although proactive monitoring will greatly reduce the number of technology related issues, problems will arise that require a trained technician.

With BIS Sentinel Remote Care, you’ll have an entire crew of IT techs at your beck and call just waiting to solve your technology issues at our BIS Help Desk. Your phone calls will always be answered by an actual person, not a robot, and transferred to a technician in a timely manner.

business woman with headset

Key features

icon of hand shaking above graph trending up - Technology Business Review

Quarterly Technology Business Review

icon of hands shaking - Vendor Management

Vendor Management

icon of checklist - Technology Asset Management

Technology Asset Management

icon of hand with coin in it - Technology Purchasing & Procurement

Technology Purchasing & Procurement

icon of computer screen monitoring - 24/7 Monitoring

24/7 Monitoring

icon of gear with wrench in the middle - Continous & Preventative Maintenance

Continuous & Preventative Maintenance

icon of shield - Antivirus Software & Subscription Management

Anti-Virus Software & Subscription Management

icon of business person with headset on - Unlimited Remote Support

Unlimited Remote Support

BIS Sentinel Complete Care | Managed IT Support

Despite our technicians’ best efforts, not all IT problems can be fixed over the phone. With BIS Sentinel Complete Care, you have access to technical engineers who will arrive at your location and work to resolve whatever technology issues you may have.

IT engineer in chair with laptop plugged into server

Key features

icon of hand shaking above graph trending up - Technology Business Review

Quarterly Technology Business Review

icon of hands shaking - Vendor Management

Vendor Management

icon of checklist - Technology Asset Management

Technology Asset Management

icon of hand with coin in it - Technology Purchasing & Procurement

Technology Purchasing & Procurement

icon of computer screen monitoring - 24/7 Monitoring

24/7 Monitoring

icon of gear with wrench in the middle - Continous & Preventative Maintenance

Continuous & Preventative Maintenance

icon of shield - Antivirus Software & Subscription Management

Anti-Virus Software & Subscription Management

icon of business person with headset on - Unlimited Remote Support

Unlimited Remote Support

icon of business person with headset on - Unlimited Remote Support

Unlimited On-Site Support

BIS Sentinel Total Care | Managed IT Support

As a business grows, so does its technology. Our BIS Sentinel Total Care package will be there to help you along the way with an all-inclusive IT support plan. Everything from remote, on-site, and emergency after-hours support to project labor is included in the total cost. The only thing you’ll ever have to pay for outside your contracted rate is the actual hardware, such as a server and desktops.

resize-total-care

Key features

icon of hand shaking above graph trending up - Technology Business Review

Quarterly Technology Business Review

icon of hands shaking - Vendor Management

Vendor Management

icon of checklist - Technology Asset Management

Technology Asset Management

icon of hand with coin in it - Technology Purchasing & Procurement

Technology Purchasing & Procurement

icon of computer screen monitoring - 24/7 Monitoring

24/7 Monitoring

icon of gear with wrench in the middle - Continous & Preventative Maintenance

Continuous & Preventative Maintenance

icon of shield - Antivirus Software & Subscription Management

Anti-Virus Software & Subscription Management

icon of business person with headset on - Unlimited Remote Support

Unlimited Remote Support

icon of gear with helmet on it - Project Labor

Project Labor

icon of clock - Emergency After Hours Support

Emergency After Hours Support

icon of server - 5 Year Server Replacement

5 Year Server Replacement

icon of computer monitor - 4 Year Workstation/Laptop Replacement

4 Year Workstation/Laptop Replacement

icon of email - BIS Hosted Exchange Email

BIS Hosted Exchange Email

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See What Other Gulf Coast Businesses Are Saying About Us...
  • “Cheaper Is Not Always Better! In Most Cases, It’s Actually Worse!”

    With the 24 hour sentinel monitoring, I can sit back and wait on Business Information Solutions to tell me if something needs to be upgraded or if a backup fails. I’m no longer constantly checking for errors and problems on our network and servers.

    Jason Gebhart,
    Accountant
    Regal Brown

    jasonz

    “With The New Replacements, Prompt Service and Extraordinary Care BIS Has Given Us, We’re Able To Focus More On Our Patients And Less On Computer Problems!”

    BIS has made it where I’m not the one having to go around checking each machine to make sure it meets HIPAA laws. That’s what I have BIS for!

    Dr. Northcutt,
    Robertsdale Dental Office

    Accountant
    Regal Brown

    -Northcut-hp-testimonial

    “Staff Morale Has Gone Up Because I Receive Less Complaints
    About Our Network”

    Staff morale has gone up because I receive less complaints about our network.

    Jacob Gilmore,
    VP of Purchasing and Finance
    Gilmore Services

    jacob_gilmore
  • Auto Craft Collision Center

    We’ve saved 40-50 hours per month on inside labor since we no longer have to figure out the problem and learn how to fix it.

    Chad Chupek,
    Owner
    Auto Craft Collision
    chad-chupek-hp-testimonials

    “Since Going with Business Information Solutions, We’ve Had No Crashes!”

    I don’t know where we would be if Business Information Solutions was not monitoring our system or us. Since going with them, we’ve had NO CRASHES.

    Paige Walsh,
    Director of Admissions
    Bayshore Christian Academy

    maggiy

    “We No Longer Have to Worry About Being ‘Down’ for Hours!”

    With the IT services that Business Information Solutions provides, we no longer have to worry about being ‘down’ for hours or days with issues. Calls and work orders are responded to very quickly and efficiently.

    Valerie Shantazio,
    Operations Director
    Distinguished Young Women

    varlie

Download Resources

7 Reason Why You Need An IT Team To Crush Your Competition

Today’s business owner and executives have so many daily distractions and sometimes delegating responsibilities can be a challenge.

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BIS Subject Matter Expert on Our Sentinel Plans

  • Craig Brenizer

    Craig Brenizer

    IT Escalation Engineer

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Other IT Services: File Sync | Backup & Disaster Recovery