How to Submit a Support Request or Ticket
Three Ways to Submit a Support Ticket
There are several easy ways to contact our support team depending on what works best for you:
- Client Portal – Each BIS client has access to a dedicated support portal. Here, you can view all of your current and past tickets, track progress, and see issues submitted by your entire company. This option is ideal for managers who want visibility into ongoing requests.
- Email Support – You can email your request directly to support@askbis.com. If your contact information is in our database, the system automatically routes the ticket to your company’s account and assigns it to a technician. Be sure to include a clear subject line, a description of the issue, and the priority level (low, medium, high, or critical).
System Tray Icon – For the fastest and most convenient option, click the white box with the blue S icon in your computer’s system tray. This opens a ticket form where you can describe the issue, attach screenshots, and automatically include diagnostic information from your device.
Why Submitting Detailed Tickets Matters
The more information you include, the faster we can identify and fix the issue. Screenshots, error messages, and context about when the issue started are all helpful. During onboarding, we train every client on these processes so that when problems arise, you always know the quickest path to resolution.
A clear, accurate support ticket helps our team keep your business running smoothly with minimal downtime.