How to Create a Customer Support Bot That Actually Delivers ROI
Customer support bots are often pitched as a way to reduce headcount or replace human interaction. In reality, the strongest return on investment comes from building a bot that supports customers and staff without overreaching. For small and mid-sized businesses, the goal is not full automation. It has faster answers, fewer interruptions, and more consistent […]
How to Identify Metrics That Actually Matter
Organizations collect more metrics than ever. Dashboards are full, reports are automated, and data is readily available. Yet many leaders still struggle to answer basic questions like whether systems are improving, whether risk is increasing, or whether IT investments are making a difference. The problem is not too little data. The problem is that most […]
Intelligent Tools Introduce Intelligent Threats
Artificial intelligence tools like Microsoft Copilot are quickly becoming part of everyday business workflows. They help employees work faster, summarize information, and make sense of data across emails, documents, and chats. But as recent research has shown, convenience without proper security oversight can introduce entirely new types of risk. In early 2026, security researchers demonstrated […]
Local IT Company Introduces AccelerateIT to Deliver a Smarter Technology Strategy for Gulf Coast Businesses
FOR IMMEDIATE RELEASE Robertsdale, AL – January 2026 – Business Information Solutions, Inc. (BIS), a technology solutions provider serving businesses across the Gulf Coast, has announced the launch of AccelerateIT, a new strategic approach to delivering modern IT and cybersecurity services designed to help organizations operate more efficiently, securely, and confidently. AccelerateIT powered by BIS […]
Top 5 Microsoft Teams Integrations Businesses Need for AI and Copilot Readiness
Microsoft Copilot and AI-powered tools promise to transform how work gets done. However, AI does not create structure where none exists. It amplifies what is already in place. For many businesses, Microsoft Teams is the foundation Copilot relies on, yet Teams is often underused or poorly integrated. Before enabling AI features, businesses should focus on […]
Cybersecurity Lessons Learned From Recent Breaches
Cyber incidents over the past year have made one thing clear. Breaches are rarely random. When recent attacks are examined together, consistent patterns emerge that businesses can learn from. These incidents highlight where organizations continue to struggle and where attackers are most successful. Rather than focusing on fear, understanding these trends helps businesses make smarter […]
How Businesses and Consumers can Stay Safe This Holiday Season
From fake websites and phishing emails to payment fraud and counterfeit listings, online shopping scams are on the rise. Both businesses and consumers play a role in keeping transactions secure. This guide breaks down the most common scams and offers practical advice for both sides of the checkout screen. 1. Phishing and Fake Websites For […]
The Business Playbook for Cyber Incident Response
When a cyber incident strikes, every minute counts. Whether it’s ransomware, a phishing attack, or a data breach, how a business responds in the first 24 hours can determine whether it recovers smoothly or suffers lasting damage. A clear and practiced cyber incident response playbook helps minimize disruption, protect sensitive data, and restore trust. This […]
Haunted by Hackers: The Top 5 Cyber Scares of 2025
October’s spooky season offers a fitting backdrop for a review of recent cyber horror stories. Business owners must recognize that cyber threats are not fictional ghosts. They are very real, and they are getting more frightening. Here are five of the most alarming breaches of 2025 and the lessons every organization should heed. 1. The […]
The Most Common Cyber Threats That Lead to Business Disruption
Cyber threats are no longer limited to large corporations. In fact, small businesses are now prime targets due to limited security resources and valuable data. Understanding the top threats can help organizations take proactive steps before an attack strikes. 1. Phishing Attacks Phishing remains one of the most common and effective cyber threats facing small […]