Time spent trying to figure out IT problems can be a huge drain on your staff and a financial burden on your business. Although proactive monitoring will greatly reduce the number of technology related issues, problems will arise that require a trained technician.
With BIS Sentinel Remote Care, you’ll have an entire crew of IT techs at your beck and call just waiting to solve your technology issues at our BIS Help Desk. Your phone calls will always be answered by an actual person, not a robot, and transferred to a technician in a timely manner.
As a business grows, so does its technology. Our BIS Sentinel Total Care package will be there to help you along the way with an all-inclusive IT support plan. Everything from remote, on-site, and emergency after-hours support to project labor is included in the total cost. The only thing you’ll ever have to pay for outside your contracted rate is the actual hardware, such as a server and desktops.
Despite our technicians’ best efforts, not all IT problems can be fixed over the phone. With BIS Sentinel Complete Care, you have access to technical engineers who will arrive at your location and work to resolve whatever technology issues you may have.
7 Reason Why You Need An IT Team To Crush Your Competition
Today’s business owner and executives have so many daily distractions and sometimes delegating responsibilities can be a challenge.
|Sentinel Remote Care||Sentinel Complete Care||Sentinel Total Care|
|Guaranteed Response Time for Critical Issues||2 hours||1 hour||30 minutes|
|Desktop & Network Web Filtering||Included||Included||Included|
|Managed Enterprise Firewall Support||Included||Included||Included|
|Advanced Threat Protection Email Filtering with Encryption||Included||Included||Included|
|Mobile Device Management with Encryption||$||$||Included|
|Patch Management and Maintenance||Included||Included||Included|
|Remote Help Desk Support||Included (M-F 7-6)||Included (M-F 7-6)||Included (24/7/365)|
|Onsite Support||$||Included (M-F 7-6)||Included (24/7/365)|
|Cloud Disaster Recovery Backup||Included||Included||Included|
|Business Continuity Solution||$||$||Included|
|SIEM Management with SOC||$||$||Included|
|Cybersecurity Training, Dark Web Scanning & Compliance Documentation||Included||Included||Included|
|vCIO & Technology Business Review||Included||Included||Included|